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Catalog Questions
Catalog Questions Q: How do I request a free catalog? A: Click on the catalog request button at the top of the page to request your free catalog. Fill out and submit the form and we will gladly send a copy of our next catalog. Q: How do I inform you of an address change so I can continue to receive your catalog? A: To update your account with your current address, click on the update your address button in Contact Us, call us at 1-866-972-2849 or send us an e-mail at customerservice@scrubsandbeyond.com and include both your previous and new address. Q: I no longer wish to receive Scrubs & Beyond catalogs. How do I get my name removed from your mailing list? A: To be removed from our mailing list, please call 1-866-972-2849 or click here to send us an email that includes your complete name and the mailing address you would like us to remove. Q: How do I sign-up to receive promotional emails? A: Enter your e-mail address in the sign-up box located at the bottom of every page. Once you have entered your e-mail address, you will receive an automatic e-mail to confirm your subscription. If you do not click on the e-mail once you receive it, your subscription will not be activated, and you will not receive any promotional e-mails. Q: I no longer wish to receive Scrubs & Beyond promotional e-mails. How do I get my name removed from your mailing list? A: There is an unsubscribe link located at the top of each of our promotional e-mails. By clicking this link you will automatically be removed from the e-mail list. If you have not yet received a promotional e-mail and you would like to be removed, call 1-866-972-2849 or click here to enter the e-mail address you would like us to remove. Q: What is the difference between confirmation e-mails and promotional e-mails? A: Confirmation e-mails are sent after you place an order to let you know that your order has been received, as well as when your items are being shipped. Promotional e-mails give you updates on exclusive offers, upcoming Scrubs & Beyond events, exclusive online promotions, seasonal sneak previews, and store events. Q: If I enter my e-mail address, will I automatically receive promotional emails? A: No. By entering your e-mail address, you will only receive order and shipping confirmation e-mails. You will not receive any promotional e-mails unless you check the box marked yes that is located above the area where you enter your e-mail information. If you check this box, but decide later that you do not want our promotional e-mails, you can click the unsubscribe link located at the top of our e-mails, call 1-866-972-2849 or send an e-mail to customerservice@scrubsandbeyond.com. Please include your complete name and the e-mail address you would like us to remove when contacting customer service. Q: Why should I fill in accurate information on My Account page? A: By giving us an accurate e-mail address, you will be able to receive order confirmation, order update, and tracking information e-mails. The best part of giving us your e-mail address is that you only have to enter your information one time! When you come back to shop the next time, you can quickly log in with your e-mail address and password. All necessary information will the automatically pop up. If you want to change any of your information, log in, click on update my account, and your updates will show the next time you visit. What a great time saver! Q: How do I update My Account page? A: All you have to do is log in using your e-mail address and password. You will find the My Account link at the top of every page. If you do not have an account, you can create a new one that will store your information for quick ordering the next time you visit. Rest assured, we will NEVER sell, rent, or exchange your e-mail address. Q: What do I do if I forget my password? A: When prompted to enter your password when logging in, or checking out, just click on the link below the box, enter your email address and answer your security question, and a new password will be e-mailed to the e-mail address you started your account with. Q: How do I update my e-mail address? A: All you have to do is log in to your Account Page using your e-mail address and password. You will find the My Account link at the top of each page. Once you are logged in, you can change your e-mail address. Rest assured, we will NEVER sell, rent, or exchange your e-mail address. Q: Do you ever sell, rent, or exchange my e-mail address? A: No, we NEVER sell, rent, or exchange e-mail addresses. Q: If I unsubscribe from the promotional e-mails, will I also be unsubscribed from the confirmation e-mails? A: No. The list for promotional e-mails is separate from the list of e-mail addresses that receive confirmation e-mails. You must unsubscribe from the confirmation e-mail list separately. Q: How do I unsubscribe from the confirmation e-mail list? A: To unsubscribe from the confirmation e-mail list, please contact customer service by calling 1-866-972-2849 or click here to send us an email. When sending an e-mail, please type "remove from confirmation e-mail list", and include your full e-mail address. BACK TO TOP General Product Questions. Q: I have a question about a product. Who should I call for assistance? A: Our friendly customer service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything! Please call 1-866-972-2849 or send an e-mail to customerservice@scrubsandbeyond.com. BACK TO TOP Ordering from our web site. Q: Do I have to pay sales tax? A: Only if you are shipping to a state where there is a Scrubs & Beyond store. Visit our Store Locations page to see the states that we have stores. Q: Why do I keep getting the Zip Code verification error with my Credit Card, and what should I do? A: The Zip Code verification checks that the Zip Code you enter with your credit card information is the Zip Code that your bank has on record for your Credit Card. This check is to help prevent unauthorized people using your credit card to shop on-line. This security check is for your benefit, but sometimes it can be a nuisance. If you keep getting the Zip Code error, even when you are entering the correct Zip Code, it is probable that your bank is not on-line with our credit card processing system. In this case it is not that your Zip Code is incorrect, it is that we are not getting a response from your bank, and our system requires a positive verification before allowing the order to go through. What to do: First ensure your Zip Code is correct (Have you moved recently? Is the credit card statement sent to a different address?). If you are still having the problem, try a different credit card. If you are using Visa, try a MasterCard, for example. If you are still unable to complete your order we recommend you print out your shopping cart page (with all the products you are ordering and your shipping address) and either fax it to us at 1-800-313-5579, or mail it to us with a check, to: Scrubs & Beyond P.O. Box 313 Louisiana, MO 63353 Q: Is shopping online at ScrubsAndBeyond.com safe? A: Yes, shopping online with ScrubsAndBeyond.com is 100% secure. We use SSL security, which is the best security system in the industry. All transactions are Verisign approved for security. Q: Can I order online without a credit card? A: Currently, we only accept online orders placed with a major credit card. Q: Can I mail, phone, fax or e-mail my order? A: Yes, no matter how you like to shop, placing your order with Scrubs & Beyond is easy! Although we use a secure server to protect your personal information, we understand that not all customers are comfortable using a credit card online.Order by phone: Call our convenient toll-free phone number 24 hours a day, 7 days a week at 1-866-972-2849. Be sure to know the names and style numbers of the products you want to buy! Order from our catalog by fax: Fax your completed order form anytime, to 1-800-313-5579 . Remember to include all item, pricing and shipping information on your order form. Also include daytime and evening telephone numbers so we can contact you if we have any questions about your order (we will not use your phone number for any other purpose). Order by mail: If you have our print catalog and prefer to order by mail, simply fill out the order form and send it to us at the address printed on the order form. If you will be monogramming an item or items, please print and use the monogram order form from this web site Please don't forget to include payment or credit card information so we can quickly process your order. Send your completed order form and payment to: Scrubs & Beyond- Orders P.O. Box 313 Louisiana, MO 63353 BACK TO TOP Order Processing and Shipping. Q: What shipping methods are available? A: We offer the following options Standard Ground Allow for normal shipping time of up to 10 business days. Premium Ground Allow for normal shipping time of 3-5 business days. Not available for Alaska & Hawaii. 2nd Day & Next Day In-stock order placed before 11:00 a.m. CST, Monday through Friday are expected to ship same day and be delivered 2nd or next business day depending on the service selected (These services are not available in all areas.) No weekend/holiday delivery available. Monogramming adds 7-10 business days to delivery time. Direct Shipping When necessary, select items may be shipped separately, direct from the manufacturer. If multiple items are ordered, it is possible that you will receive more than one shipment. Sorry, monogramming is not available on direct ship items. Q: How do I Track my Order? A: To track your order, simply click on the My Account link at the top of any page, and log into your account. As long as you placed your order online as a registered user, you will be able to view all tracking information for the orders you have placed, and the items on each of those orders. If you have not registered, or you are looking for an order placed on or before February 25, 2008, please call our call center at 1-866-972-2849. Q: How much will I pay for shipping? A: Shipping cost will be automatically calculated and added to your order. Sales tax is collected if delivery is made in the states that we have stores. Visit our Store Locations page to see the states that we have stores. For more detailed information regarding shipping and sales tax, please call us at 1-866-972-2849. The total cost of your order will be displayed before you are asked for your credit card information.
Q: If my selection is "backordered", what happens? A: Occasionally, a product is more popular than we anticipated and we temporarily run out-of-stock. When that happens, we will immediately notify you via e-mail with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, and you will not be charged for the item until it is ready to ship. If you have ordered more than one item and any of those items are on backorder, you will receive multiple shipments. You are billed only once for shipping and processing at the beginning of your order. Q: How do I check the status of my order or contact you if I have a question about my order? A: If you have any questions about your order, including order status, call us at 1-866-972-2849 or e-mail us at customerservice@scrubsandbeyond.com. Please include your name, address, and ordering information in addition to your question, so that we may assist you as quickly as possible. Q: An item I ordered is on backorder and I do not want to wait for it. How can I cancel it? A: To cancel any backordered item, call us at 1-866-972-2849 or send us an e-mail at customerservice@scrubsandbeyond.com. Include your name, order number, address and ordering information along with the item number you wish to cancel. If the item has not already been shipped, we will cancel it immediately. Q: Do you ship internationally? A: No. At this time we do not ship internationally. Q: When will my order arrive? A: Expected delivery time for in-stock items 10 Business Days: if the shipping method is standard ground. 4-6 Business Days: if the shipping method is premium ground. 2 Business Days: if order is received before 11:00 a.m. CST, and item(s) are in-stock. Shipping method is 2nd Day Air. 1 Business Day: if order is received before 11 a.m. CST, and item(s) are in-stock. Shipping method is Next Day Air. These are approximate times for in-stock items only. No weekend delivery. Monogramming adds 7-10 business days to delivery time. BACK TO TOP Returns and Exchanges Q: How do I return an item to Scrubs & Beyond? A: We hope you will be pleased with the items you select. If you are not completely satisfied, we will gladly return any item(s) in original condition within 30 days of receipt. Unfortunately, we cannot accept any worn, washed, altered, or monogrammed items. For your convience returns can be taken to any of our Scrubs & Beyond stores. Click here for Store Locations. Shipping and processing charges are non-refundable. Return postage must be pre-paid. COD's on return shipments cannot be accepted. Please allow 14 days for us to receive and process your return. Send return along with completed Return & Exchange form via insured prepaid US mail or UPS to: Scrubs & Beyond -Returns 301 Sonoco Drive Louisiana, MO 63353 If you need assistance prior to returning your item(s), please call us at 1-866-972-2849. Q: How do I exchange an item? A: We hope you will be pleased with the items you select. If you are not completely satisfied, we will gladly exchange any item(s) in original condition within 30 days of receipt. Unfortunately, we cannot accept any worn, washed, altered, or monogrammed items. Shipping and processing charges are non-refundable. Return postage must be pre-paid. COD's on return shipments cannot be accepted. Please allow 14 days for us to receive and process your exchange. You will not be charged shipping and processing for the exchanged item(s). New items added at time of exchange will incur shipping and processing.Send item(s) to exchange along with completed Return & Exchange form via insured prepaid US mail or UPS to: Scrubs & Beyond -Returns 301 Sonoco Drive Louisiana, MO 63353 Q: I lost my packing slip. What information do you need for my return? A: If you've lost your packing slip, call us at 1-866-972-2849 for assistance. We will search for your order and give you the information you need to include with your return, including your order number. Ship your return merchandise to the address above. Don't forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive. Q: What do I do if I was shipped the wrong item(s) or my order was damaged in transit? A: For fastest service, call us at 1-866-972-2849 or e-mail us at customerservice@scrubsandbeyond.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it. Q: Will I get a full refund for my return? A: If item is returned in new or like-new condition within 30 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). If you do not have a packing slip or original order number, call us at 1-866-972-2849 and we will search for your order information. Q: How long does it take to get my refund? A: We process all returns upon receipt of the item(s). Depending on the shipping method you use to send the item(s) to us, it can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, your account will be credited when we process your return. If you ordered by check, your refund check will be sent to you via first-class mail. Q: What guarantee do you offer on your products? A: We want you to be happy! If you are ever disappointed, any non-embroidered items in original condition (with tags attached) may be exchanged or returned within 30 days of receipt. Postage, shipping and handling are not refundable. Send returns via insured, prepaid U.S. mail or UPS to: Scrubs & Beyond -Returns 301 Sonoco Drive Louisiana, MO 63353 If you need assistance prior to returning your item(s), please call us at 1-866-972-2849. BACK TO TOP Size Information Q: What if I do not know my size? A: If you do not know your size, use our size chart. When measuring, keep the tape straight and snug, but not tight. Our size charts show average measurements and corresponding size. Use them as a general rule. Scrubs & Beyond brings you uniforms from many top brands, so sizes may vary. Our uniform fashion consultants can help you choose the correct sizes. If you need assistance in finding your size please call us at 1-866-972-2849. Q: Do you offer women's Tall and Petite sizes? A: Yes we do. Many of our print tops run from XS to 5XL, and many of our scrub pants come in Tall and Petite sizes. It varies by product; please see the product detail page to see the size ranges for the product you are interested in, shop our plus size, petite and tall sections under women's scrubs, or search by petite scrubs, tall scrubs or plus size scrubs in the search bar. BACK TO TOP Retail Stores Q: Do you have Retail Stores, and where are they? A: Yes, please visit our Store Locations page to see the locations of our stores, maps and full contact information. BACK TO TOP Contact Us Q: How do I contact you with any questions I may have? A: Our customer service representatives are available to answer any of your questions 8:00am - 4:30pm CST Monday through Friday at: 1-866-972-2849. Our customer service representatives can also be reached via e-mail at: customerservice@scrubsandbeyond.com. If you would prefer to fax us your question(s) our fax number is: 1-800-313-5579. We can also be reached by U.S. Mail at: Scrubs & Beyond P.O. Box 313 Louisiana, MO 63353 BACK TO TOP |
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