We hope you will be pleased with the items you select. If you are not completely satisfied, we will gladly return any items in original condition within 30 days of receipt.
Unfortunately, we cannot accept any worn, washed, altered, or monogrammed items. Shipping and processing charges are non-refundable. Return postage must be pre-paid. COD's on return shipments cannot be accepted. Please allow 14 days for us to receive and process your return. You will not be charged shipping and processing for the exchanged item(s)
Send return along with completed Return & Exchange form via insured prepaid US mail or UPS to:
Scrubs & Beyond- Returns
301 Sonoco Drive
Louisiana, MO 63353
If you need assistance prior
to returning your item(s), please call us at 1-866-972-2849.
All our products are guaranteed against defects in quality and workmanship!
EXCHANGES
Exchanges can take up to 14 days to process and
are shipped standard ground at no cost to you with a normal shipping time
of up to 10 business days. To upgrade your shipping time only, please
select from the following options:
Premium Ground- Allow for
normal shipping time of 3-5 business days.
2nd Day & Next Day
Faster shipping time only, does not affect processing time.
Upgraded
shipping not available for Alaska & Hawaii.
Monogram orders
require additional processing time.
Processing &
Shipping
|
| Merchandise Total |
Ground* |
Premium Ground* |
2nd Day* |
Next Day* |
| Up to $25.00 |
No charge |
$3.00 |
$18.49 |
$25.99 |
| $25.01-$40.00 |
No charge |
$3.00 |
$20.49 |
$27.99 |
| $40.01-$50.00 |
No charge |
$3.00 |
$21.49 |
$28.99 |
| $50.01-$75.00 |
No charge |
$3.00 |
$22.49 |
$29.99 |
| $75.01-$100.00 |
No charge |
$3.00 |
$23.49 |
$30.99 |
| $100.01+ |
No charge |
$14.99 |
call |
call |
*In-stock items only. Please
allow for processing time of up to 2 business days.
Shipping
times are given in business days. No weekend/holiday
delivery.
Backorder items ship as they become available via
same shipping method.
Expected shipping times only.
|
LOST PACKING SLIP
If you've lost your packing slip, call us at 1-866-972-2849 for assistance. We will search for your order and give you the information you need to include with your return, including your order number. Ship your return merchandise to the address above. Don't forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive.
WRONG ITEM(S) SHIPPED OR DAMAGED IN TRANSIT
For fastest service, call us at 1-866-972-2849 or e-mail us at customerservice@scrubsandbeyond.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.
REFUNDS
If item is
returned in new condition within 30 days, with proof of purchase (i.e.,
your packing slip) and the item(s) have not been worn, washed or
embroidered, you will receive a full refund for the cost of the product,
based on your original payment method (i.e., check or credit card). If you
do not have a packing slip or original order number, call us at 1-866-972-2849 and we will search for your order information. We process all returns
immediately upon receipt of the item(s). Depending on the method you use
to send the item(s) to us, it can take up to 14 business days for us to
receive and process your return. If you placed your order with a credit
card, the credit will be posted to your credit card account the day we
process your return. If you ordered by check, your refund check will be
sent to you via first-class mail.
